Microsoft Dynamics 365 Field Service Functional Consultant use to configure and manage Field Service solutions, work orders, scheduling, mobile apps, inventory, and Power Platform integration.
Level
Advanced
Duration
8 weeks
Our Alumni Work At
The Microsoft Dynamics 365 Field Service Functional Consultant Associate MB-240 course prepares learners to implement, configure, and optimize field service solutions using the Dynamics 365 Field Service application. It equips learners with the skills to configure core Field Service components, manage resources, scheduling, and dispatching, and handle work orders, service agreements, and customer assets. You will learn how to set up and customize the Field Service mobile app for technicians and integrate the solution with Microsoft Power Platform, including Power Apps and Power Automate. You will also gain expertise in inventory and purchasing management, workflow automation, and analytics to improve field service operations.
This certification path is tailored for functional consultants responsible for translating business requirements into scalable solutions, optimizing resource utilization, and enabling frontline workers to deliver exceptional service. The course includes hands-on configuration tasks, scenario-based examples, and alignment with Microsoft’s exam objectives, ensuring readiness for the MB-240 certification exam. Learners should understand basic field service processes, lifecycle management, and system integration within Dynamics 365’s broader ecosystem.
- Solutions Architect
- Technical Consultant
- Implementation Specialist
- System Administrator
- IT Professional
Microsoft Dynamics 365 Field Service Functional Consultant Associate MB-240 Curriculum
Introduction to Field Service & Architecture (Overview)
Introduces the Field Service domain, how it fits within Dynamics 365, and key business scenarios it solves for customers.
Configure Field Service Applications
Focuses on foundational configurations needed to tailor Field Service for client needs and enforce business logic.
Work Order & Incident Management
Explores how work orders are created, tracked, resolved, and linked to service agreements to ensure efficient service delivery.
Scheduling & Dispatching
Teaches how to optimally assign resources through schedule boards, assistants, and rules.
Field Service Mobile App
Covers technician mobile experience setup and practical use cases for field activities.
Related Courses
Training Roadmap
Seven intentional milestones — from first session to dream job.
Onboarding
- Meet your industry mentor
- Define your goals
- Skill gap assessment
Core Learning
- Live interactive classes
- AI-curated content
- Recorded sessions
Hands-on Practice
- Weekly assignments
- MCQ evaluations
- Module quizzes
Real Projects
- 3 live industry projects
- Portfolio building
- Case studies
Mentorship
- 1:1 doubt sessions
- Peer collaboration
- Expert feedback
Certification
- Exam preparation
- Practice dumps
- Industry-recognised certificate
Career Launch
- Resume crafting
- Mock interviews
- Job placement support
Key Projects
Available Course Schedules
Select a schedule that works best for you
Starts
10 Oct 2026
Time
09:30 AM – 12:30 PM
Duration
8 weeks
Starts
12 Oct 2026
Time
07:00 AM – 09:00 AM
Duration
8 weeks
Starts
17 Oct 2026
Time
02:00 PM – 05:00 PM
Duration
8 weeks
Starts
19 Oct 2026
Time
08:00 PM – 10:00 PM
Duration
8 weeks
Need a custom schedule?
Our team will craft the perfect batch for you.
What Our Happy Students Say
Real Feedback from our candidates
What We Offer Beyond Courses
24/7 Support
Round-the-clock assistance
LinkedIn Profile
Professional profile building
Resume Writing
Expert resume crafting
Alumni Guidance
Mentorship from graduates
Interview Prep
Mock interviews & tips
Live Projects
Real-world experience
Tejas Kumar
Guidewire Developer • Cognizant
"The practical hands-on scenarios and real-world project assignments made all the difference. I was able to clear the technical interviews on my first attempt."
Sakshi Singh
PolicyCenter Specialist • Deloitte
"Excellent mentors with deep industry domain knowledge. The LMS access and 24/7 doubt resolution gave me the confidence to transition into a high-paying role."
Sanjay Patel
ClaimCenter Consultant • PwC India
"This course completely transformed my career trajectory! From resume review to mock interviews, the placement team supported me every step of the way."
Specialized Training Programs
JastTech For Corporates
JastTech Courses
Why JastTech is the Best Training Institute?
See how we stand out from the competition
Well-structured, up-to-date curriculum designed by industry experts to build strong fundamentals and advanced knowledge.
Outdated or incomplete curriculum that may not cover current industry needs.
Extensive practical sessions, live demos, and hands-on exercises to ensure real learning.
Limited practical exposure with theory-heavy teaching approach.
Learn from certified professionals with years of industry experience and teaching expertise.
Instructors with limited industry experience or practical knowledge.
Work on real-world projects that enhance problem-solving skills and build a strong portfolio.
Lack of real-world projects or unrealistic practice examples.
Regular assignments, quizzes, and assessments to track progress and strengthen concepts.
Irregular assessments or no proper evaluation of learning.
Resume building, interview preparation, and placement assistance to boost your career.
Limited or no career support and placement assistance.
24/7 doubt resolution and personalized guidance from instructors whenever you need it.
Slow doubt resolution or limited support availability.
Industry-recognized certificate that validates your skills and enhances your career opportunities.
Certificates with little industry value or recognition.
Lifetime access to course content, recordings, and resources even after completing the course.
Limited access duration with extra charges for resources.
High-quality training at affordable prices with no hidden costs and flexible payment options.
High course fees with hidden charges and no flexibility.
Certification Details
Microsoft Dynamics 365 Field Service Functional Consultant Associate MB-240 – Associate
- Exam Name
Microsoft Dynamics 365 Field Service Functional Consultant Associate MB-240 – Associate
- Duration
130 minutes
- Format
Multiple Choice & Multi-Response
- Passing Score
720 (Scale: 100–1000)
- Level
Associate
Prepare
Top Interview Questions
Curated questions with expert answers to help you ace your next interview.
-
-
Support
Frequently Asked FAQs
Can't find what you're looking for? Reach out to our support team anytime.
Q1. What is the MB-240 certification?
A: MB-240 is Microsoft’s certification exam that validates skills to implement and configure Dynamics 365 Field Service solutions for real-world business scenarios.
Q2. Who should take this course?
A: Functional consultants, field service professionals, CRM administrators, and business analysts aiming to specialize in Dynamics 365 Field Service.
Q3. What skills are tested in MB-240?
A: Exam objectives include field service application configuration, work orders, scheduling, mobile app setup, inventory, and Power Platform integration.
Q4. Is prior experience required?
A: Basic understanding of field service operations and some Dynamics 365 familiarity help but hands-on practice is essential.
Q5. Is this certification part of a broader certification?
A: Yes, MB-240 completion earns you the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate credential.
The support team was very cooperative and responsive. They made sure all doubts were cleared without delay. Great experience overall.
I had a great experience with the RF Circuit Design course. Thanks to the teaching staff for such a well planned and structured curriculum it really helped me clear my technical certification for my job.
I enrolled in the Post-Silicon Validation Certification Training at JastTech and found it quite different from typical courses. They focus on debugging techniques and real chip-level scenarios, which gave me a better idea of how things work.
One thing I really liked about the Data Analyst course at JastTech is their focus on consistency. Regular sessions and tasks help you stay on track and build a daily learning habit. Also, they provide recordings after live sessions, which help in revision.
I joined JastTech for the DFT course a few months back. At first, I wasn’t sure what to expect, but the classes turned out to be really helpful. The teaching is simple and not too complicated, which helped me keep up.
Take the Next Step in Your Career
Join thousands of learners who have upgraded their skills with our industry-focused training programs. Our experts are here to guide you every step of the way.
We're Here to Help –
Reach Our Global Offices
Hyderabad
JastTech
Training & Development Center
91 Springboard Business Hub ,Madhapur LVS Arcade, 71, Jubilee Enclave, HITEC City, Hyderabad,India Telangana 500081
Pune
JastTech
Training & Development Center
Sr. No. 30/2/1, 3rd Floor, Above Rajrshi Shahu Bank & BOB Balaji Nagar, Dhankawadi, Katraj, Pune, Maharashtra 411043
Noida
JastTech
Training & Development Center
B 8, B Block, Sector 2, Noida, Metro Station Rd, near sector 15 Metro, Uttar Pradesh 201301
Hyderabad
JastTech
Training & Development Center
91 Springboard Business Hub ,Madhapur LVS Arcade, 71, Jubilee Enclave, HITEC City, Hyderabad,India Telangana 500081
Pune
JastTech
Training & Development Center
Sr. No. 30/2/1, 3rd Floor, Above Rajrshi Shahu Bank & BOB Balaji Nagar, Dhankawadi, Katraj, Pune, Maharashtra 411043
Noida
JastTech
Training & Development Center
B 8, B Block, Sector 2, Noida, Metro Station Rd, near sector 15 Metro, Uttar Pradesh 201301
Can't find a JastTech location near you? Contact us for more information.