This project focuses on building an end-to-end customer relationship management solution using Microsoft Dynamics 365 and Power Platform. It manages the complete sales lifecycle from lead capture to opportunity closure and customer onboarding. Business rules and automated workflows are applied for lead qualification, sales approvals, and pipeline tracking. Power Automate and Dataverse ensure data consistency and process automation across teams. The project reflects real-world sales and CRM operations used by enterprise organizations.

This project focuses on developing a centralized service management solution using Dynamics 365 Customer Service and Power Platform. It manages the full case lifecycle from customer issue creation to resolution and closure. SLAs, queues, and routing rules are configured to ensure timely responses and efficient workload distribution. Automation and dashboards provide real-time visibility into service performance. The project mirrors enterprise customer support workflows used in large service-driven organizations.

This project focuses on designing a compliance and approval management system using Power Platform and Dynamics 365. It manages regulatory requests, internal approvals, and audit tracking from initiation to final authorization. Business rules enforce validation, escalation, and exception handling, while Power Automate ensures process consistency. Security roles and audit logs are configured to meet compliance standards. The project represents real-world governance and compliance workflows used by regulated enterprise environments.