This project focuses on developing an end-to-end customer onboarding and KYC automation solution using Microsoft Power Platform and Dataverse. It manages the complete onboarding lifecycle from initial customer registration to compliance approval. Canvas and model-driven apps are used to capture and manage customer data, while Power Automate workflows handle document verification, approval routing, and notifications. Business rules and validation logic ensure regulatory compliance and data accuracy. Custom connectors integrate third-party KYC services, and role-based security controls protect sensitive information. The solution reflects real-world onboarding processes used by enterprise banking and financial organizations.

This project focuses on building a scalable sales order processing and approval management solution using Power Apps, Dataverse, and Power Automate. It manages the entire sales lifecycle from order creation to final fulfillment approval. Business logic is implemented using Power Fx, plug-ins, and Power Automate to validate pricing, discounts, and credit limits. Multi-level approval workflows are configured with SLAs to ensure timely decision-making. Integration with external ERP systems is achieved using custom connectors and APIs. The project represents enterprise sales operations commonly adopted by large organizations.

This project focuses on developing an IT service request and incident management platform using Microsoft Power Platform. It handles the complete service lifecycle including ticket creation, categorization, assignment, escalation, and resolution. Model-driven apps are used for service agents, while a canvas app provides an intuitive self-service portal for end users. Power Automate workflows manage SLA tracking, automated escalations, and notifications. Custom PCF components enhance the user experience, and Dataverse security roles enforce access control. The solution mirrors real-world ITSM systems used by enterprise IT departments.