This project focuses on designing and implementing a centralized customer service solution using Microsoft Power Apps, Dataverse, and Power Automate. It manages end-to-end customer cases from issue creation to resolution with automated routing, escalation rules, and SLA tracking. Security roles and business units are configured to control data access across departments. Power BI dashboards provide real-time visibility into case volumes, resolution times, and agent performance. The solution reflects real-world enterprise customer support operations used by large service organizations.

This project involves architecting a scalable sales management solution using Power Platform and Dynamics 365 Sales. It handles the complete sales lifecycle from lead capture and qualification to opportunity tracking and deal closure. Business rules and automated workflows ensure accurate data validation, approvals, and follow-ups. Integration with external systems enables seamless data synchronization, while analytics dashboards support forecasting and performance monitoring. The project mirrors enterprise sales processes adopted by global organizations.

This project focuses on building an automated vendor onboarding solution using Power Apps, Power Automate, and Dataverse. It streamlines vendor registration, document verification, approval workflows, and compliance checks across multiple departments. Role-based security and data loss prevention policies are applied to meet governance and regulatory requirements. Integration with external compliance systems ensures continuous validation and monitoring. The solution represents real-world procurement and compliance workflows implemented in large enterprises.