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Oracle
Oracle Customer Relationship Management (CRM)
5.0

Level

Advanced

Duration

8 Weeks

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What is Oracle Customer Relationship Management (CRM)?

Oracle Customer Relationship Management (CRM) Training by Jast Tech focuses on managing customer data, automating sales processes, improving customer service, and driving business growth using Oracle CRM solutions. The course provides practical exposure to CRM modules, analytics, integrations, and real-time business workflows. Learners gain industry-ready skills to work in enterprise CRM environments across sales, marketing, and service domains.

Job Roles You Can Achieve

After completing this course

  • Solutions Architect
  • Technical Consultant
  • Implementation Specialist
  • System Administrator
  • IT Professional

Oracle Customer Relationship Management (CRM) Curriculum

1
Module 01

Introduction to CRM & Oracle CRM

CRM fundamentals and Oracle CRM ecosystem.

CRM concepts and benefits
Oracle CRM overview
CRM architecture
Business use cases
2
Module 02

Customer Data Management

Managing customer profiles and records.

Customer lifecycle
Data models
Contact management
Data security
3
Module 03

Sales Force Automation

Automating sales operations.

Lead management
Opportunity tracking
Sales forecasting
Pipeline management
4
Module 04

Marketing Automation

Managing campaigns and customer engagement.

Campaign planning
Target segmentation
Performance analysis
Campaign execution
5
Module 05

Customer Service Management

Enhancing customer support operations.

Service requests
Case management
SLA tracking
Knowledge base

Related Courses

Training Roadmap

Seven intentional milestones — from first session to dream job.

Onboarding

01
  • Meet your industry mentor
  • Define your goals
  • Skill gap assessment

Core Learning

02
  • Live interactive classes
  • AI-curated content
  • Recorded sessions

Hands-on Practice

03
  • Weekly assignments
  • MCQ evaluations
  • Module quizzes

Real Projects

04
  • 3 live industry projects
  • Portfolio building
  • Case studies

Mentorship

05
  • 1:1 doubt sessions
  • Peer collaboration
  • Expert feedback

Certification

06
  • Exam preparation
  • Practice dumps
  • Industry-recognised certificate

Career Launch

07
  • Resume crafting
  • Mock interviews
  • Job placement support

Key Projects

Hands-on experience with real-world scenarios designed for mastery.

Sales Automation CRM System

This project involves implementing sales workflows using Oracle CRM. Leads, opportunities, and forecasting are automated. CRM analytics measure sales performance. It reflects real enterprise sales systems.

Customer Service Management Platform

Learners configure service requests, SLA tracking, and case management. Workflow automation improves response time. Security ensures data protection. This project simulates enterprise customer support systems.

Marketing Campaign Management System

This project focuses on creating and managing marketing campaigns. Customer segmentation and analytics measure effectiveness. Integration improves data accuracy. It mirrors real-world marketing CRM usage.

Available Course Schedules

Select a schedule that works best for you

Weekend

Starts

23 May 2026

Time

09:30 AM – 12:30 PM

Duration

8 Weeks

Weekdays

Starts

25 May 2026

Time

07:00 AM – 09:00 AM

Duration

8 Weeks

Weekend

Starts

30 May 2026

Time

02:00 PM – 05:00 PM

Duration

8 Weeks

Weekdays

Starts

01 Jun 2026

Time

08:00 PM – 10:00 PM

Duration

8 Weeks

Need a custom schedule?

Our team will craft the perfect batch for you.

What Our Happy Clients Say

Real Feedback from our clients

What We Offer Beyond Courses

24/7 Support

Round-the-clock assistance

LinkedIn Profile

Professional profile building

Resume Writing

Expert resume crafting

Alumni Guidance

Mentorship from graduates

Interview Prep

Mock interviews & tips

Live Projects

Real-world experience

Review from Tejas Kumar

Tejas Kumar

Review from Sakshi Singh

Sakshi Singh

Review from Sanjay Patel

Sanjay Patel

Specialized Training Programs

JastTech For Corporates

JastTech Courses

Certification Details

Oracle Customer Relationship Management (CRM) – Associate

  • Exam Name

    Oracle Customer Relationship Management (CRM) – Associate

  • Exam Code

    SAA-C03

  • Duration

    130 minutes

  • Format

    Multiple Choice & Multi-Response

  • Passing Score

    720 (Scale: 100–1000)

  • Level

    Associate

Certificate of Completion

Prepare

Top Interview Questions

Curated questions with expert answers to help you ace your next interview.

What is CRM and why is it important for businesses?

CRM helps manage customer interactions, improve customer satisfaction, and drive sales growth through data-driven insights.

What are the core modules of Oracle CRM?

Sales Force Automation, Marketing Automation, Customer Service, Analytics, and Integration.

What is Sales Force Automation (SFA)?

SFA automates sales activities such as lead management, opportunity tracking, forecasting, and pipeline management.

How does CRM analytics help organizations?

It provides insights into customer behavior, sales performance, and marketing effectiveness for better decision-making.

Why choose Oracle CRM over other CRM tools?

Oracle CRM offers enterprise-grade scalability, strong integration capabilities, advanced analytics, and robust security.

Support

Frequently Asked FAQs

Can't find what you're looking for? Reach out to our support team anytime.

What is Oracle CRM?

An enterprise solution for managing customer interactions and business processes.

Who should take this course?

Graduates, sales professionals, CRM consultants, IT professionals.

Is technical knowledge required?

Basic IT knowledge is sufficient.

Is this course practical?

Yes, includes real-time CRM workflows.

Yes, includes real-time CRM workflows.

CRM Analyst, CRM Consultant, Business Analyst.

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