This project focuses on developing a low-code customer service request management system using Microsoft Power Apps and Power Automate. It manages the complete lifecycle of customer issues from request submission to resolution. Business rules are applied to categorize requests, assign priorities, and route cases to the appropriate teams. Automated workflows handle notifications, escalations, and approvals to ensure SLA compliance. Power BI dashboards provide real-time insights into ticket status, resolution times, and team performance. The project reflects real-world service management workflows used by enterprise support organizations.

This project focuses on building an automated employee expense approval and reimbursement system using Power Apps, Power Automate, and Dataverse. It manages the full expense lifecycle from employee submission to finance approval and payment confirmation. Business logic validates expense categories, policy limits, and approval hierarchies. Automated workflows trigger multi-level approvals, reminders, and status updates to ensure timely processing. Power BI reports track spending trends, policy compliance, and approval turnaround times. The project mirrors real-world finance operations used by corporate enterprises.

This project focuses on creating a sales lead tracking and opportunity management solution using model-driven Power Apps and Dataverse. It manages the entire sales process from lead capture to opportunity closure. Business rules ensure data consistency, lead qualification, and automated status updates. Power Automate workflows send follow-up reminders, assign leads to sales representatives, and notify managers of high-value opportunities. Integrated Power BI dashboards provide visibility into pipeline performance, conversion rates, and revenue forecasting. The project reflects real-world CRM workflows used by sales-driven organizations.