This project focuses on configuring a centralized IT Service Management system using ServiceNow Administration. It manages the complete lifecycle of incidents and service requests from user submission to resolution and closure. Business rules, client scripts, and workflows are applied to automate ticket routing, prioritization, and notifications. SLAs are configured to track response and resolution times, ensuring compliance with service commitments. The project reflects real-world IT support operations used by enterprise organizations.

This project focuses on building a dynamic service catalog using ServiceNow Administration. It manages end-to-end service request fulfillment, including request creation, approvals, task assignment, and delivery. Catalog items, variables, workflows, and approval policies are configured to streamline internal service delivery. Role-based access and SLAs are applied to ensure controlled access and timely fulfillment. The project represents enterprise self-service models adopted by large IT organizations.

This project focuses on implementing a secure role-based access control framework using ServiceNow Administration. It manages users, groups, roles, and permissions across multiple modules and applications. Access Control Lists (ACLs), data policies, and security rules are configured to protect sensitive records and enforce compliance. Audit logs and system properties are used to monitor access behavior and changes. The project reflects real-world security governance practices followed by enterprise ServiceNow environments.