This project focuses on developing an automated incident and problem management solution using ServiceNow ITSM. It manages the complete incident lifecycle from ticket creation to resolution and root cause analysis. Business rules, SLAs, and workflows are configured to prioritize incidents, trigger escalations, and assign tasks automatically. The system improves operational efficiency, reduces downtime, and reflects real-world IT service management processes used by enterprise organizations.

This project focuses on building an end-to-end employee onboarding and offboarding application using ServiceNow. It manages the entire employee lifecycle including user provisioning, asset allocation, access approvals, and exit clearances. Automated workflows, approvals, and notifications ensure compliance and timely task completion. The project represents real-world HR service delivery processes followed by large enterprises.

This project focuses on developing a custom service catalog and request fulfillment system using ServiceNow. It allows users to raise service requests through catalog items with automated approvals, task routing, and SLA tracking. Client scripts and business rules are used to enhance user experience and enforce business logic. The solution mirrors real-world enterprise service request management used across IT and business teams.