This project focuses on implementing ServiceNow ITOM Discovery to automatically identify and map enterprise IT infrastructure across on-premise and cloud environments. It manages continuous discovery of servers, networks, databases, and applications while maintaining an accurate CMDB. Identification and reconciliation rules are applied to ensure data integrity and CI relationships. MID Servers are configured for secure data collection across environments. The project reflects real-world enterprise infrastructure visibility and CMDB governance practices.

This project focuses on building end-to-end business service maps using ServiceNow Service Mapping. It manages the relationship between business services and underlying infrastructure components such as applications, servers, and databases. Dependency mapping is used to identify upstream and downstream impacts during outages. Service health indicators and impact analysis are configured to support faster incident resolution. The project reflects real-world service visibility and outage impact assessment used by large enterprises.

This project focuses on implementing ServiceNow ITOM Event Management to centralize and correlate events from multiple monitoring tools. It manages alert noise reduction through correlation rules, CI binding, and event suppression policies. Automated workflows are configured to create incidents and trigger remediation actions based on event severity. SLAs and priority rules ensure faster response and reduced MTTR. The project reflects real-world proactive IT operations and automated incident management practices.